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You bought a tool to meet the July deadline. The real questions start now. Take the 2-Minute Exposure Check
SOC 2 Type II Infrastructure
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AES-256 Encryption at Rest
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Australian Data Sovereignty — Sydney
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GreenID / Equifax Identity Verification
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PCI DSS Level 1 — Stripe Payments
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Finance operations powered by EZFinance Pty Ltd (ACL 392611)

The Deadline Has Passed.Now Compliance Has to Work.

AMLHQ was built specifically for the real estate industry — around the practical realities of vendors, buyers, property transactions, staff, risk and ongoing compliance. More importantly, it was built around what AUSTRAC expects after implementation: effective processes, clear records, ongoing oversight and evidence that your AML/CTF framework is actually working.

So, what does AUSTRAC really require from a real estate agency — and how does AMLHQ deliver it?

Who is actually making the compliance decisions?

Software can identify a red flag — but it cannot take responsibility for the decision that follows. Complex trusts, beneficial ownership, PEPs, unusual transactions, questionable source of funds and potential Suspicious Matter Reports all require informed human judgement. Who is reviewing those matters, making the call and documenting why in your agency today?

Who stands behind your AML framework when AUSTRAC asks questions?

Your Compliance Officer is more than a name on your AML program. They need the authority, knowledge and capacity to oversee compliance, guide staff, review higher-risk matters, manage escalations and demonstrate that your AML/CTF framework is actually working. For many principals, adding that responsibility to someone already running or selling within the business is a significant ask. When AUSTRAC looks beyond the software, who is making sure your agency can demonstrate that the right processes were followed, the right decisions were made and the evidence is there?

"You didn't become a real estate principal to become a full-time AML Compliance Officer. Our CO Model takes that load off your desk — the platform handles the workflow, a real person handles the judgment."

AML HQ is new, but the problem is new too. The market rushed into software. AML HQ was built for what comes next: managed compliance, real oversight and evidence that can stand up when reviewed.

The honest way to find out where you actually stand takes two minutes, not a sales call.

Take the 2-Minute Exposure Check →

More Than Software

More Than an AML Platform — A Compliance Framework for Real Estate Agencies

Buying AML software is not the same as being compliant. Your agency still needs the right decisions, evidence, training, reporting and oversight when files get complex. Trusts, companies, PEP alerts, red flags and rushed listings are where mistakes happen. AUSTRAC is far more interested in what your agency can demonstrate it is doing than what a policy document says you plan to do — compliance doesn't live in a PDF, it lives in how your team works every day. Our different approach gives principals a real AML compliance officer and the framework and support software alone cannot provide.

AML HQ gives real estate principals a smarter way to manage know your customer checks and full AML compliance — with four flexible models, cost-neutral pathways and a framework built around Tranche 2 requirements. We are your AML Head Quarters: not rushed to market, not generic software, but a purpose-built compliance solution.

1

Four flexible models

Solo, CO, CFO and Hybrid — built around how your agency actually operates, not a one-size-fits-all subscription.

2

Cost-neutral pathways

Fold your compliance cost into the admin and listing fees you already charge across vendor contracts — no new cost to pass on. The CFO model can also offset compliance costs entirely through its own finance income.

3

Built for Tranche 2

Purpose-built around AUSTRAC's real estate reforms — not retrofitted generic software.

Get Compliant — Book a Call
Done for you
AML HQ provides the Compliance Officer, the AI-assisted hi-tech platform, and the experience to reduce your risk and worry.
Enterprise grade
Built on infrastructure from providers holding SOC 2 and ISO 27001 certification — data security and platform reliability, independently assured.
$36.4M
Maximum civil penalty for a body corporate, based on 100,000 penalty units from 1 July 2026.
$7.28M
Maximum civil penalty for individuals/non-corporates, based on 20,000 penalty units from 1 July 2026.

"We Already Chose an AML Provider. So Why Look Again?"

Fair question. Before 1 July, the industry was moving at roughly the speed of a clearance sale. Agencies had a deadline, providers had software, and decisions had to be made. Now there's time to ask the more important question: are you confident your software provides the right level of protection and that correct processes and decisions are being made?

WHY YOU DIDN'T SEE US THEN

The market was solving for 1 July. We were building for what came after it.

Most agencies made their AML decision under deadline pressure — whether through a formal tender, a franchise recommendation, a group-wide rollout, or simply by choosing the best available option at the time.

AMLHQ deliberately entered the market differently. Rather than rushing out another software platform, we built an operating AML compliance model around what real estate agencies actually need once compliance becomes business-as-usual: trained Compliance Officer oversight, judgement on complex matters, escalation management, defensible records, staff support and technology working together.

So if AMLHQ wasn't on your original shortlist, there is a simple reason:

We weren't trying to win the pre-1 July software race. We were building for the compliance environment that followed it.

WHY THAT DECISION IS WORTH REVISITING NOW

You may have bought the right solution for the deadline. The question now is whether it is the right solution for your business.

A franchise group or head office recommendation may have been perfectly sensible when hundreds of offices needed something operational before 1 July. But the landscape has changed.

Compliance now lives inside your office. It is your staff following the procedures, your files creating the audit trail, your Compliance Officer making the decisions — and ultimately your business, reputation and livelihood that need protecting. That makes this a very different decision from simply selecting software.

AMLHQ provides an actual compliance program: specialist technology, AI-assisted oversight and an experienced Compliance Officer working together to help manage the framework, review risk and support your agency when judgement is required.

We are not suggesting your existing provider was a bad decision. It may be doing exactly what you need. We are simply suggesting that, now the rush is over, it is worth asking a better question:

"If I were choosing today — knowing what I know now — would I choose the same model?"

And because AMLHQ's ongoing compliance cost can potentially be recovered through the agency's vendor administration fee methodology, comparing a more comprehensive model does not necessarily mean adding another operating expense.

Don't take our word for it. Compare AMLHQ.com.au with your current provider using ChatGPT, Claude, Gemini or your preferred AI platform, and ask which model provides the more comprehensive approach for a real estate agency.

Before 1 July, the question was: "What can we get in place?" After 1 July, the question is: "Who is actually protecting this business?"

"This may be the best time to re-evaluate your compliance choices, given a new platform now exists with a stronger framework built for business and licence protection."

2-Minute Self-Audit

Am I Exposed?

Complete the 10 online interactive questions. 3 minutes. A personalised AML/CTF exposure report will be written to specifically address your risk and concerns, and appear at the top of your screen as a download.

Start below — your answers shape the AI report you receive at the end.

Question 1 of 10

If AUSTRAC looked back at a file from two years ago — found the buyer was connected to laundering — and asked for your file and decision rationale, how would your current model hold up?

Think about a real transaction. Consider the file, the records, and who made the compliance judgments. Select the answer that most honestly reflects where you are.

👇 Please select your answer by clicking on one of the options below to move to the next question.

Four Models. One Clear Path Forward.

Compliance Should Fit Your Business — Not Force Your Business to Fit the Software.

A five-person independent agency does not operate like a 50-office franchise group. And an office that's already invested in an AML SaaS platform shouldn't have to abandon that investment to get genuine compliance certainty.

AMLHQ took a different approach.

Our four subscription models were developed by Certified Business Advisors and real estate industry experts. Whether you're starting fresh, already have a platform in place, or want to build a finance revenue stream, there's a model that bridges where you are today to where you need to be tomorrow — without forced migration or operational disruption.

And the advisory element matters.

AML compliance touches staff, systems, risk, management, client experience and ultimately profitability. That means your Compliance Officer needs to understand more than a checklist. Through AMLHQ, the CO is supported with business coaching and advisory expertise that can assist your agency with operational decisions, process improvement and growth.

So you're not simply subscribing to compliance software. You're choosing the level of compliance, oversight and business support that best fits where your agency is today — and the path that gets you where you want to go next.

01
Solo Agent Platform
The Structured DIY Path

For sole agents and small operators who want a real, structured AML/CTF compliance framework — not a generic tick-box. You manage your own compliance with the confidence of a purpose-built platform behind you.

  • Full AML/CTF program framework built in
  • GreenID digital identity verification for buyers & vendors
  • CDD (Know Your Customer) guidance for complex entities
  • SMR & TTR tracking and deadline management
  • AI-assisted risk assessment tools
  • Annual compliance report generation
  • Staff training register & reminders
  • AUSTRAC audit-ready documentation
03
Hybrid Model
Bridge Your Current Platform

Already invested in AML SaaS? Keep it. Add a qualified Compliance Officer to provide the expert oversight layer your platform alone can't deliver. Test the AMLHQ model without migration risk — upgrade to full SENTINEL anytime with zero data loss.

  • Keep your existing AML/VOI platform
  • Add dedicated Compliance Officer layer
  • CO handles SMR, TTR & all reporting
  • Risk mitigation without platform change
  • Seamless data migration pathway to SENTINEL
  • Cost recovery via compliance admin fees
  • AUSTRAC audit-ready support
04
Compliance & Finance Officer
Compliance That Pays For Itself

The only model on the market that turns your mandatory compliance cost into a commercial advantage. An embedded, licensed CFO handles full AML compliance AND builds a finance arm inside your agency — generating income that offsets and then exceeds the cost of compliance.

  • Everything in the CO Model, plus:
  • Licensed Finance Manager embedded in your agency
  • In-house mortgage broking revenue stream
  • Finance commission: ~$209,817 pa potential
  • Saleable loan trail book asset built over time
  • Additional property listing referrals
  • 100% database protection — stays yours always
  • Indicative 5-yr finance arm value: $953,452+

Which Model Is Right for You?

Your compliance model depends on three things: what you have today, where you want to go, and how you want to get there. Here's how to choose.

Already Using an AML Platform?

You've invested in SaaS software — identity verification, CDD, transaction recording. Good. But where's your independent Compliance Officer judgment layer? Where's your audit-ready documentation?

The Answer: Hybrid Model

  • ✓ Keep your platform
  • ✓ Add professional CO oversight
  • ✓ Migrate to SENTINEL anytime
  • ✓ Zero platform disruption
Explore Hybrid →

Starting From Scratch?

You don't have an AML platform yet. You need a complete, defensible solution from day one — platform, Compliance Officer, and audit-ready infrastructure.

The Answer: CO or CFO Model

  • ✓ Full AMLHQ SENTINEL platform
  • ✓ Dedicated Compliance Officer
  • ✓ CFO builds finance revenue stream
  • ✓ Complete compliance certainty
Book a Consultation →

Multi-Office or Franchise Group?

Multiple locations need coordinated compliance governance from the top. Systemic issues across your network require centralized oversight, strategic control, and unified reporting to protect your entire enterprise.

The Answer: Group-Wide Compliance Management

  • ✓ Full overview of all offices — group-wide
  • ✓ Direct management of compliance issues from the top, to mitigate any systemic issues
  • ✓ Robust group-wide compliance protection, all in one place
  • ✓ Ability to use the full and Hybrid SENTINEL plus the reporting portal for offices who remain "stand-alone"
Discuss Group Options →

The AMLHQ Model Options

Each model is designed for a different agency structure. Choose based on your current setup and business model — not as steps in a progression. Many agencies use Solo, Hybrid or CO independently. Others already have finance solutions in place.

+ + + Solo Agent Platform Self-managed compliance with structured framework From $350/mo Hybrid Model Bridge Your Platform Keep SaaS + Add CO layer From $990/mo Compliance Officer Full SENTINEL platform with dedicated CO From $990/mo CFO Model Full SENTINEL + Finance revenue stream From $990/mo Seamless Data Migration Move between models anytime. All your data comes with you. No re-entry. No rebuilding. Progress at your pace.

Solo

Start here if you want to self-manage compliance on a structured platform.

Hybrid

Already have SaaS? Use Hybrid to add CO expertise without migration.

CO

Full AMLHQ platform with dedicated Compliance Officer oversight.

CFO

CO + in-house finance revenue stream that offsets compliance cost.

SENTINEL Platform — Enterprise-Grade AML Technology

SENTINEL is built on enterprise-grade infrastructure with AI-assisted compliance analysis, integrated identity verification, and real-time anomaly detection. A purpose-built platform for AUSTRAC Tranche 2 real estate compliance.

Identity Verification & VOI

  • GreenID Integration: Integrated identity verification and verification of identity (VOI) directly within SENTINEL
  • Mobile-First Verification: Buyers and vendors complete identity verification on their phone via SENTINEL app in seconds — no separate app downloads needed
  • SMS/Email Triggers: Agents trigger verification checks directly via SMS or email — instant, frictionless capture
  • Real-Time Verification: Results returned instantly with colour-coded compliance status

Know Your Business (KYB) — Expert CO Analysis

  • Direct ASIC & Corporate Register Verification: AMLHQ Compliance Officers conduct direct verification checks against ASIC, ASX, and corporate registers for all entities
  • Trust Deed Analysis: Expert review of trust deeds to identify beneficial owners, trustees, and control structures — not automated, expert judgment
  • Beneficial Ownership Mapping: COs manually map beneficial owners across corporate structures, overseas entities, and family trusts — identifies ultimate beneficial owners (UBOs)
  • Disqualified Director Screening: ASIC disqualified persons registry checks for all directors and beneficial owners
  • Lower Cost Than Automated APIs: Expert analysis from experienced COs at a fraction of third-party verification service costs

PEP & Sanctions Screening

  • Automated PEP Checks: Real-time screening against Politically Exposed Person (PEP) databases
  • Sanctions List Matching: Cross-referenced against international sanctions lists and AUSTRAC watchlists
  • Instant Alerts: Automatic escalation of matches to Compliance Officer and transaction flags
  • Enhanced Due Diligence Triggers: Automatic escalation workflow for further investigation

AI-Assisted Compliance Analysis

  • Anomaly Detection: AI instantly detects unusual transaction patterns, suspicious source of funds, and risk indicators
  • Risk Assessment: AI-assisted risk scoring based on transaction context, customer profile, and AUSTRAC risk indicators
  • Human-in-the-Loop: AI flags for expert CO review — not automated decisions, expert judgment
  • Continuous Learning: System learns from CO decisions to improve pattern recognition

Agent Experience — Speed & Simplicity

SENTINEL is built for real estate agents, not compliance specialists. Agents work directly in the platform with:

  • Colour-Coded Status: Green (compliant) to red (escalation required) — no compliance jargon needed
  • One-Click Verification: Single button trigger for buyers/vendors to complete identity verification on their phone
  • Instant Results: Verification completed in seconds, not days — stays within transaction timeline
  • Mobile-First Design: Native SENTINEL app for iOS and Android — agents and customers work anywhere

For Compliance Officers managing oversight:

  • Real-Time Alerts: Instant notification of high-risk transactions, PEP hits, and anomalies
  • Transaction Monitoring Dashboard: Monitor all agency transactions, flag unusual activity, document decisions
  • Audit Trail: Every action timestamped and immutable — regulatory-ready documentation
  • Automated Reporting: SMR, TTR, and annual compliance reports generated automatically

Audit-Ready Compliance Documentation

  • Time-Stamped Audit Trail: Every transaction, decision, and action recorded with timestamp and user — AUSTRAC audit-ready
  • Immutable Records: Audit logs cannot be altered or deleted — compliance with AML/CTF Act record-keeping requirements
  • Suspicious Matter Report (SMR) Management: Automatic SMR tracking, escalation workflow, and AUSTRAC lodgement documentation
  • Reporting Portal: Real-time dashboard for SMR, TTR (Threshold Transaction Report), and compliance metrics

Enterprise Security & Compliance

  • SOC 2 Type II Certified Infrastructure: Built on Vercel, Supabase (Sydney-based), and Cloudflare — independent security audits
  • AES-256 Encryption: All data encrypted at rest and in transit using TLS 1.3 — financial-grade security
  • 7-Year Data Retention: Compliant with AML/CTF Act record-keeping requirements — automatically managed
  • Role-Based Access Control: Granular permissions for agents, managers, and compliance officers — data isolation

AML Cost Recovery — Business Strategy

Before Price Becomes a Factor —
Understand How to Remove It as One.

Every real estate principal faces the same question when evaluating AML/CTF compliance: what is this going to cost my business? The answer may surprise you — because the cost can be passed to the vendor, legally and transparently, as a standard administration fee on the listing contract. This is not unusual. Every professional service business builds compliance cost into its fee structure. Real estate is no different.

The Simple Maths — A Worked Example

3 agents. 5 sales per month. $0 net compliance cost.

Monthly AML HQ CO subscription $990
Properties settled per month (example) 5
AML compliance admin fee per vendor $198 + GST
Total recovered from vendors per month $990
Net cost to the agency $0

This example uses the AML HQ CO Model at $990/month. The same cost recovery methodology applies to any AML/CTF provider you choose. Agencies with higher volume spread the fee further — reducing the per-vendor amount. Always disclose compliance administration fees clearly in the vendor agreement. Seek independent advice on fee structuring applicable to your state.

Cost-neutral AML compliance — achievable by any agency from day one.

The compliance admin fee is a legitimate, disclosed business cost recovery mechanism — the same as office levies, marketing fees, or settlement administration charges already common in vendor contracts.

The Insight

Once Cost Is Off the Table — What Actually Matters?

If you can pass the cost through to the vendor — which you can — then price is no longer a differentiating factor between AML providers. Every platform becomes "affordable." So the real question becomes:

Which AML/CTF provider actually protects your licence, survives an AUSTRAC audit, and delivers a complete, defensible compliance framework?

The answer to that question is what should drive your decision — not the monthly fee, and not a slick marketing campaign selling software tools to meet a fast approaching critical deadline. A cheap platform that leaves you exposed to a $33 million penalty or licence suspension is not cost-effective at any price.

The Challenge

Don't Take Our Word For It.

We're confident enough in our proposition to say this directly: compare us online. Open any AI tool — Claude, ChatGPT, Gemini — and ask it to compare AMLHQ.com.au, PEXA Clear, AMLHUB, and First AML on completeness of compliance coverage, franchise network governance, security certifications, and human oversight. Then make your decision on the facts.

"Compare AML compliance providers Australia 2026" "Best AML CTF solution real estate AUSTRAC audit" "AML HQ vs PEXA Clear"

When Evaluating Any AML/CTF Provider — Ask These Questions

🔐 Compliance Completeness

  • Do they provide the written AML/CTF program?
  • Is there a named, qualified Compliance Officer?
  • Who authors and lodges the annual AUSTRAC report?
  • Who manages SMR lodgements — 3 business days, or 24 hours for terrorism financing?

🏢 Audit Survivability

  • Can they represent you if AUSTRAC audits?
  • Is your data stored in Australia for 7 years?
  • Are records truly immutable and timestamped?
  • Has the program been independently evaluated?

💼 Commercial Value

  • Can the cost be recovered through vendor fees?
  • Does it generate revenue — not just manage cost?
  • Is there a lock-in contract or exit penalty?
  • What is the true total cost — not just the subscription?
THE AML HQ ZERO NET COST MODEL

What does AML HQ actually cost your agency?
Net cost: zero.

AML HQ offers three compliance models but here is the part no other provider offers or explains:

1
Divide your monthly subscription by your average monthly transactions

Example: $350 subscription ÷ 3 transactions = $117 per transaction

2
Add that amount to your standard vendor admin fee on each contract

A small, transparent addition to an existing line item — standard industry practice

3
Your compliance subscription is fully recovered

Net cost to your agency: $0. Full, defensible, AUSTRAC-ready compliance — at zero net expense.

This is the AML HQ Zero Net Cost Model — a practical business methodology promoted and guided by our certified Business Advisors. Many businesses routinely pass on compliance and operational costs through admin fees, and AML HQ makes this straightforward for real estate agencies by showing you exactly how to apply it to your AML subscription. Software-only solutions charge $6 to $399 per month and rarely explain how to offset that cost. When you remove price from the equation using vendor admin fee recovery, the comparison becomes about what you actually get — and on that measure, AML HQ delivers the most complete AUSTRAC-ready program in the market.

Book a strategy call to see your zero-cost model

The Sentinel Platform

Enterprise-Grade Technology. In Your Pocket.

The AML HQ Compliance Portal is a purpose-built, high-security platform that automates the workflow of AML compliance — so your team focuses on selling, while the system handles the documentation, deadlines, and reporting.

5 Role-Based Portals

Separate, secure logins for Agents, Compliance Officers, Principals, Administrators and AML HQ Super Admin — each seeing only what they need.

AI-Assisted Risk Assessment

Built-in AI analysis assists Compliance Officers with transaction risk assessment, SMR drafting and pattern recognition — reducing manual burden significantly.

Automated AUSTRAC Reporting

SMR and TTR deadline tracking, annual compliance report generation, and full immutable audit trail — all automated, all AUSTRAC-ready.

GreenID — Document Verification & Identity Confirmation

AML HQ integrates GreenID (by GBG/Equifax) — Australia's largest approved Gateway Service Provider for the Federal Government's Document Verification Service (DVS). GreenID verifies Driver's Licences, Passports, Medicare Cards, Australian Visas, Electoral Roll and more — with biometric liveness detection, ISO 27001 certification and a 99.99% uptime SLA. Fast, reliable identity verification for every transaction.

Expert KYB Analysis — Trust Deeds & Corporate Structures

For complex vendors, purchasers, trust structures, corporate entities and offshore parties — AMLHQ's Compliance Officers conduct expert analysis. COs review trust deeds, verify beneficial owners against ASIC records, identify trustees and control structures, and assess structural risk. This is genuine Know Your Business analysis — the kind of deep structural expertise that separates real compliance from software-only solutions. Lower cost than automated KYB APIs, better judgment than algorithms.

PEP, Sanctions & Adverse Media Screening

Every principal, vendor and purchaser is screened against Politically Exposed Persons (PEP) lists, international sanctions databases and adverse media sources. SENTINEL's automated screening engine continuously monitors all parties beyond initial onboarding, throughout the transaction lifecycle, ensuring your agency remains protected and compliant.

How a file moves through Sentinel

Compliance gated at every stage — not a checkbox at the end

Sentinel compliance workflow An agent's risk answer is flagged green, amber or red. All three routes lead to Compliance Officer review, which results in either a permanently locked approval or a hold that returns to the agent for correction and resubmission. Agent flags risk answer Green flag Proceed as normal Amber flag Extra checks needed Red flag Escalate to CO now CO reviews and decides Approved Locked permanently Hold Agent must fix and resubmit ↻ returns to CO after edit

Hosted on infrastructure independently certified to:

SOC 2 Type II AES-256 TLS 1.3 ISO 27001 CDN PCI DSS L1 Australian Hosted 99.99% SLA Privacy Act Compliant
AML HQ App — Agent, CO and Risk Assessment Portals

Enterprise-Grade Protection

Enterprise-Grade Security. Australian-First.

AML HQ's AML Compliance Portal is built on an enterprise security stack, informed by the standards used across Australia's financial services sector — with every byte of your data stored on Australian soil. We don't have the resources of a major bank, but security has been built in as a genuine priority from day one, not an afterthought.

🔐

ISO 27001 — Information Security

Our network security and identity verification layers are underpinned by ISO 27001-certified providers — the internationally recognised gold standard for Information Security Management Systems (ISMS).

Cloudflare (DDoS, WAF, CDN) and GreenID/Equifax (digital identity verification) both hold ISO 27001 certification — meaning the security controls protecting your client data and identity workflows are independently audited and verified at the highest international standard.

ISO 27001 — Cloudflare CDN/WAF ISO 27001 — GreenID (Equifax)
🔒

Secure Authentication & Access Controls

Access to the AML HQ portal is protected by strong authentication and access control policies at every login. Our architecture enforces strict password requirements plus role-based access controls — ensuring only authorised personnel can access your agency's compliance data.

  • Strong password enforcement (min 8 chars, uppercase, number, special character)
  • Login rate limiting — 5 attempts per 15 minutes, then automatic lockout
  • Session auto-expiry after 45 minutes of inactivity
  • Role-based access — 5 separate portals, each role sees only permitted data
  • All logins audited with timestamp and IP address — immutable log

Complete Security Certification Stack

DATABASE & AUTH
Supabase
Sydney, Australia (ap-southeast-2) — all client data on Australian soil
SOC 2 Type II
APP HOSTING
Vercel
Enterprise hosting + encrypted document storage for identity docs
SOC 2 Type II
NETWORK SECURITY
Cloudflare
DDoS protection, Web Application Firewall, bot protection, API security
ISO 27001
IDENTITY VERIFICATION
GreenID (Equifax)
Digital VOI — identity docs verified against Australian government sources
ISO 27001
PAYMENTS
Stripe
Payment processing — no card data ever stored on AML HQ systems
PCI DSS Level 1
EMAIL NOTIFICATIONS
Resend
Transactional compliance notifications and deadline alerts
SOC 2 Type II
AI COMPLIANCE ASSIST
Anthropic (Claude)
AI-powered compliance analysis in the CO portal — used only to assist human judgment
SOC 2 Type II
Privacy Act Compliant
AES-256 encryption at rest · TLS 1.3 in transit · 7-year retention · Australian hosted
Privacy Act 1988 (Cth)

Audit Trail — Every Action. Every Time.

Every login, compliance decision, document upload, SMR lodgement and status change is recorded with the user's name, timestamp and IP address — creating an immutable audit trail that AUSTRAC can inspect at any time. This is not optional. This is the law — and we've built it in from day one.

99.99% Uptime SLA — Always Available.

Compliance deadlines don't move. Our platform is hosted on Vercel's enterprise infrastructure with a 99.99% uptime SLA and automatic failover — ensuring your team can access compliance workflows whenever needed, especially in the critical days before settlement.

Multi-Office. Franchise Networks. Large Groups.

What AUSTRAC Actually Demands from Groups & Franchises.

A cloud-based software tool cannot solve a group compliance problem. AUSTRAC's AML/CTF Rules 2025 impose specific governance and uniformity obligations on franchise networks and reporting groups — obligations that require embedded human expertise, not just software access. To our knowledge, no other AML compliance provider in this market offers whole-of-group oversight that works even when individual offices run different point-solution software — this is a genuinely separate benefit, on top of whatever each office already has in place.

AUSTRAC AML/CTF Rules 2025 — Reporting Groups (Part 2)

What the Law Actually Requires of Your Network

REQUIREMENT 01
One Program – All Offices

If AUSTRAC identifies issues in several franchise offices, the concern quickly becomes systemic failure. SENTINEL gives head office real-time oversight across every office in the group — training, red flags, unresolved issues, reports and compliance status — whether an office runs the full AML HQ platform, or reports back through a separate portal because it has chosen to stay with its existing provider. Either way, head office sees the whole group, helping prove active management before isolated problems trigger a group-wide audit.

REQUIREMENT 02
Lead Entity — Active Governance

A reporting group cannot rely on passive oversight. The lead entity must be able to set, maintain and evidence AML/CTF controls across the group. AML HQ Sentinel gives head office a live governance view across every participating office — policies, training, red flags, unresolved issues, Compliance Officer actions and audit evidence in one place.

REQUIREMENT 03
Opt-Out Risk — Know Who Is Actually in the Group

Under the new reporting group rules, related or controlled entities may fall into a reporting group unless they properly decline membership in writing. The risk is not just non-compliance — it is uncertainty. AML HQ helps head office identify participating offices, record group status, manage opt-outs and maintain a defensible register of who is covered, who is not, and why.

REQUIREMENT 04
Audit Trail — Head Office Visibility, Not Branch Guesswork

AUSTRAC will expect evidence that compliance is being managed, not merely assumed. Office-by-office software logins create blind spots. AML HQ Sentinel gives head office a central audit trail across the network — CDD activity, transaction reviews, training completion, CO decisions, red flags, escalations and unresolved issues — helping prevent isolated problems from looking systemic.

REQUIREMENT 05
Training Consistency — Every Office Accountable

AML training must be relevant, documented and ongoing. In a franchise network, the danger is uneven adoption: one office trains properly, another does not, and head office only finds out when there is a problem. AML HQ standardises training delivery, tracks completion by office and staff member, records sign-offs, and gives head office immediate visibility over gaps before they become regulatory exposure.

REQUIREMENT 06
Independent Evaluation — Evidence Beats Assumptions

An AML/CTF program must be independently evaluated at least every three years. A software self-assessment is not enough. AML HQ keeps the network audit-ready by maintaining the evidence trail throughout the year — policies, reports, CO notes, training records, risk reviews, incidents and remediation — so the independent evaluator is reviewing a managed compliance framework, not a collection of disconnected files.

⚠ CLOUD SOFTWARE TOOL ONLY — WHAT YOU DON'T GET

A tool without a team

  • No embedded compliance officer to enforce group-wide consistency
  • Individual offices can diverge — AUSTRAC won't accept "the software let them"
  • No per-transaction pricing advantage when you have 20+ offices
  • No active governance — passive access is a liability, not a defence
  • No support for the independent evaluation requirement
  • Statutory liability remains with you — the software takes no responsibility
✓ AML HQ — GROUPS & FRANCHISES

Embedded compliance, network-wide

  • Designated, authorised Compliance Officer embedded across your network
  • Group-wide consistency enforced — standardised controls, audit trails at licence level
  • Tiered supervision structure for 25+ staff — branch-level monitoring + centralised reporting
  • Active governance — CO supervises transactions, staff and evidences decisions across offices
  • Network-wide AML incident register + monthly audit sampling
  • Purpose-built franchise schedule for inclusion in franchise agreements

"In a group/franchise, the real setup risk is uneven execution between offices — and regulators tend to notice. The documented position is that obligations don't 'scale down'; expectations around control, documentation, consistency, and governance discipline only scale up."

— AML HQ AML/CTF Master Guide for Groups & Franchises (2026)

Discuss Your Group or Franchise Setup →

The People Behind AML HQ

Finance. Real Estate. Certified Business Advisory.
A New Evolution in Compliance.

AML HQ brings together a finance veteran, a real estate professional and trainer, and a certified professional business advisor — combining three disciplines to deliver a compliance model that is commercially intelligent, practically grounded, and genuinely defensible.

Phil Rice — Founder & Visionary, AML HQ
Phil Rice Founder & Finance Veteran

Phil is a finance industry veteran and the visionary behind AML HQ. With decades of experience in regulated financial services, Phil identified the critical gap in the Australian real estate market — agencies that needed genuinely defensible AML compliance, not a software tick. He established the Emerald Group Holdings network of affiliated businesses and developed AML HQ through Business Advice Agency Pty Ltd to solve that problem commercially.

Noel Currie — Real Estate Professional & Certified Business Advisor
Noel Currie Real Estate Professional & Certified Business Advisor

Noel is a real estate professional and certified professional business advisor who oversees the strategic and operational integrity of every AML HQ program. His dual expertise in real estate operations and business advisory ensures that each agency's compliance framework is commercially structured, legally sound, and built to scale.

Trish Johnson — Operations Manager & Compliance Officer
Trish Johnson Operations Manager — Real Estate Professional & Trainer

Trish is a seasoned real estate professional and trainer who brings deep industry understanding to AML HQ's operational delivery. She knows how agencies work from the inside — which means the compliance frameworks she implements are practical, agent-friendly, and built for real-world adoption, not just documentation.

Part of the Emerald Group Holdings Network

AML HQ is operated by Business Advice Agency Pty Ltd and forms part of the Emerald Group Holdings network of affiliated Australian businesses under common ownership. Each affiliated business operates through its relevant legal entity, licences and regulatory framework.

Meet the Team →

THE AML HQ DIFFERENCE

Why AML HQ Is Different From Every Other Option

AML HQ is not another software tool dressed up as a compliance solution. We are compliance professionals with decades of hands-on experience in regulated finance, supported by technology and a human framework built to withstand real-world scrutiny. We do not view AML as a box-ticking burden. We view it as a critical business function that, when structured properly, can protect the principal, strengthen the agency and support sustainable growth. AML HQ was not founded by software developers or back-room compliance technicians. It was built on business best practice and certified professional advisory methodologies to deliver protection, structure and commercial strength.

Our clients don't just have a tick in a box. They have a genuine, defensible AML/CTF framework — one that would hold up to AUSTRAC scrutiny on audit day, because that is precisely what it was built for.

Book Your Strategy Call

AML HQ is new, but the problem is new too. The market rushed into software. AML HQ was built for what comes next: managed compliance, real oversight and evidence that can stand up when reviewed.

01

Finance-Industry Pedigree

Our team has operated in regulated finance — where AML compliance is a daily reality, not a Tranche-2 addition. We bring 20 years of that discipline to your agency.

02

Human Accountability — Not Just Software

Software can collect data. It cannot exercise judgment. Under our CO and CFO models, every client has a named, qualified Compliance Officer who is personally accountable for the program. Solo is our structured self-managed option, for agencies who want to run their own compliance with a proper framework behind them, without a dedicated officer.

03

The Only Revenue-Generating Model

Our CFO Model is the only AML compliance structure on the Australian market that converts a mandatory cost into a new income stream — under your brand, your database, your asset.

04

Middle-Market Pricing — No Compromise

Not the cheapest. Not the most expensive. Positioned deliberately in the middle — delivering enterprise-grade defensibility at a price that makes commercial sense for any serious agency.

05

Under the CFO Model — Your Database. Your Asset. Always.

Under the CFO Model, your client data never flows to an external broker. It stays in your system, under your control, building enterprise value — not someone else's loan book.

06

Audit-Ready. From Day One.

Our programs are built to survive AUSTRAC's mandatory three-yearly independent audit — not just the enrolment process. Defensible documentation from your first day as a client.

The standard that matters

Remove the price. See what you're actually getting.

AUSTRAC will not ask what you paid for compliance. They will ask what you have. Here are the five requirements every real estate agency must be able to demonstrate — and how the market stacks up when price is taken out of the conversation.

← Swipe sideways to see the full comparison →

What AUSTRAC requires AML HQ
Full Program
PEXA Clear First AML AML Hub AML Assured
Written AML/CTF ProgramTailored to your agency, approved by senior management ✓ Done for you ~ Template only ~ Template only ~ Template only ~ Wizard-generated
Named Compliance OfficerA real, accountable person — named with AUSTRAC ✓ Embedded human CO ✗ Software only ✗ Software only ✗ Software only ✗ Software only
Agency Risk AssessmentSpecific to your clients, services and geography ✓ Custom built ~ Transaction & property risk model ~ Generic framework ~ Generic framework ~ AI-generated
Staff Training + RecordsDelivered and documented — AUSTRAC can ask for proof ✓ Annual, recorded ~ Via training partner ✗ Not included ~ Self-serve modules ~ Role-based modules
Independent Program ReviewRequired by law at least every three years ✓ Coordinated with a genuinely independent third-party evaluator ✗ Not included ✗ Not included ✗ Not included ✗ Not included
Zero Net Cost OptionVendor admin fee recovery — full cost neutralisation ✓ Promoted & guided by AML HQ ✗ Not promoted ✗ Not promoted ✗ Not promoted ✗ Not promoted
Full defensible compliance ID check only ID + templates ID + templates ID + program wizard

✦ Competitor information based on publicly available product descriptions at time of publication. Always verify current offerings directly with each provider.

Want the full, detailed breakdown against a specific provider?

See Full Comparison Table → vs AMLHUB vs First AML vs PEXA Clear

Common Questions

Frequently Asked Questions

Do I actually need to comply if I'm a small agency? +
Yes. Every real estate agency that facilitates the sale, purchase or transfer of property in Australia is a Tranche 2 reporting entity under the AML/CTF Act — regardless of size. There are no exemptions for small agencies. Penalties apply per contravention, and AUSTRAC commenced proceedings against smaller entities in 2025. The "too small to notice" defence is no longer credible.
I've already signed up with a cheap AML software. Am I covered? +
Software alone does not meet your legal obligations. The AML/CTF Act requires a tailored, risk-based AML/CTF program, ongoing customer due diligence, transaction monitoring with human judgment, staff training, and annual reporting to AUSTRAC. Workflow software supports these processes — it does not replace them. If your current solution cannot show you a defensible audit file, you are exposed.
What does the $1,150 implementation fee cover? +
The setup and implementation fee covers the full onboarding of your agency onto the AML HQ platform, the development of your tailored AML/CTF program (Part A and Part B), configuration of your role-based portals, integration of GreenID identity verification, initial staff training session, and production of your baseline compliance documentation — everything you need to be AUSTRAC-compliant from day one.
What is the CFO Model and who is it for? +
The CFO (Compliance & Finance Officer) Model places a licensed finance professional inside your agency who manages both your AML compliance obligations and builds a mortgage broking income stream under your brand. AML compliance has been in the finance industry since 2008 and your CFO is already well versed with understanding the mechanics of AML Compliance. This Model is designed for single-office and multi-office agencies who want to convert the mandatory compliance cost into a commercial asset — generating finance commission income, building a saleable loan trail book, and receiving additional property listing referrals. It is the only model of its kind in the Australian market.
Under the CFO Model, does my client database stay with me? +
Absolutely — and this is contractually guaranteed. Your client data is stored in your own AML HQ portal, hosted in Australia (Sydney), and never shared with, sold to, or accessible by any third party including AML HQ personnel beyond the compliance function. Your database is your most valuable asset and it remains 100% yours.
How secure is the AML HQ platform? +
The platform is built on enterprise-grade infrastructure: Vercel (SOC 2 Type II), Supabase database in Sydney (SOC 2 Type II, AES-256 encryption at rest), Cloudflare DDoS and WAF protection (ISO 27001), GreenID/Equifax identity verification (ISO 27001), and Stripe payment processing (PCI DSS Level 1). All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Sessions expire after 45 minutes. Full audit logging of all actions with timestamp and IP. 7-year data retention as required by the AML/CTF Act.
Does Sentinel actually stop a transaction if something's wrong, or just flag it for later? +
It stops it in real time. Every agent report requires beneficial ownership identification and source-of-deposit disclosure before the file can move forward. Answers are colour-coded as the agent enters them — green to proceed, amber for extra checks, red to stop immediately and escalate to the Compliance Officer, including an automatic flag for cash deposits at or above the AUSTRAC $10,000 threshold. The file is then locked once a Compliance Officer approves it, and cannot be edited again — a genuinely defensible, workflow-gated record, not a report generated after the fact.
Why does AML HQ publish real comparisons against other providers? +
AML HQ was developed by Certified Professional Business Advisors (CPBA) who believe principals deserve real guidance, not marketing claims, when choosing an AML compliance provider. We publish honest, sourced comparisons against other providers in the market — including where they do things well — because transparency helps you make a genuine business decision, not just a purchase. You can see our full provider comparison.
Does property management or leasing activity need to comply? +
No. The Tranche 2 obligations apply specifically to the sale, purchase, transfer or auctioning of real property. Pure property management (rent collection, maintenance, leasing) is explicitly out of scope. However, if your agency is involved in any sales activity, that activity is in scope — and the compliance framework must be in place for the whole agency, not just individual agents.

Take The First Step

Book Your Strategy Call

In a single confidential session, we'll review your current compliance position, identify any critical gaps, and outline exactly what a defensible AML/CTF program — and the right model — looks like for your specific agency. No obligation. No pressure.

We'll be in touch within one business day. Your information is kept strictly confidential.

7 / 3972 Pacific Highway, Loganholme QLD 4129  ·  admin@amlhq.com.au  ·  1300 330 644

Turning compliance into commercial growth

Entirely Optional

Beyond Compliance: An Optional Way to Grow

Everything above this point is genuinely all you need for AUSTRAC compliance — the Solo and CO models are complete, standalone solutions on their own. What follows is a separate, entirely optional path for agencies that don't already have their own finance arm and are interested in building one. If your agency already has an established finance or lending arrangement, this simply won't be relevant to you — and that's completely fine.

The CFO Model — Explained

Turn Compliance Into a Commercial Asset

For agencies without an existing finance arm, AML HQ's Certified Professional Business Advisors (CPBA) — built for business growth, and led by finance experts who have managed AML compliance since 2008 — offer an optional CFO Model. It places a licensed Finance Manager (AML Ready) inside your agency, handling your AML/CTF compliance obligations while building a finance revenue line that belongs entirely to you.

Your client database remains 100% yours. Contractually. Always. Compare that to referring clients to an external mortgage broker: every conversation builds their database, not yours — so when that client is ready to buy or sell again, there's no structural reason they come back through your agency rather than wherever the broker sends them. Under the CFO Model, that same client relationship builds your asset instead, and over time the finance arm becomes a saleable asset that adds directly to the enterprise value of your business.

💰 Indicative CFO Model Returns

Check out the CFO Calculator below to see the potential benefits for your office.

Finance commission income pa $209,817
Referred GCC listings income $120,000
AML compliance cost offset $15,000
Loan trail book value (5 years) $324,000
Finance arm asset value (5 years) $629,452
Total 5-Year Asset Value $953,452+

Figures are indicative based on industry-standard metrics. Individual results will vary. See full calculator below.

CFO Model Matrix — AML Compliance + Finance

The CFO model works differently within each office. Growth results depend upon agency engagement and motivation.

Not Another Desk-Sharing Arrangement

Genuinely Different From Legacy Broker-in-Office Models

If you've seen an embedded finance arrangement before — a broker given a desk in the office in exchange for referral fees — this isn't that. Our founder built one of these legacy models 17 years ago and knows firsthand exactly what they do, and don't, deliver. The CFO Model is built differently: genuine commitment to your agency rather than a desk-sharing arrangement, contractual data safety for your client database, ongoing Professional Business Advisory and business coaching, and an experienced mortgage broker specifically trained in Tranche 2 AML/CTF compliance — a natural extension of the Tranche 1 finance-industry AML compliance the finance sector has operated under for years. The whole structure is built around Business Advisory methodologies designed to grow listings and income for every party involved, not to generate referral fees for someone else's business.

The CFO Offset Calculator

See What Your Agency Could Earn

If the CFO Model above is relevant to your agency, enter your profile below to see how it could convert your AML compliance cost into another commercial income stream.

Avg $1,000,000 sale at 2.5% commission = $25,000 per listing to the agency

Estimated Annual Finance Settlements 0 Based on 30% conversion of leads
Agency Upfront Income (yr 1) $0 30% agency share of upfront commission
Agency Trail Income (yr 1) $0 Trail share flowing back to the agency
AML Compliance Cost Offset $15,000 Annual compliance burden offset
CFO Listing Referral Income (Annual) $50,000 2 listings × $25,000 avg commission
Indicative 5-Year Finance Arm Value $0 Trail book × 2.5 + 3× EBITDA proxy
Total Estimated Annual Benefit
(Finance income + listings + AML offset)
$0

This calculator is a commercial illustration tool using industry-standard metrics. Results are indicative only. Finance-arm values use a trail multiple of 2.5× annual trail plus 3× EBITDA proxy, with 18% annual trail run-off. AML HQ is operated by Business Advice Agency Pty Ltd and forms part of the Emerald Group Holdings network. Any credit assistance is provided separately by EZFinance Pty Ltd, Australian Credit Licence 392611.

Book a Review — See Your Real Numbers

The Market Has Turned

Fewer Sales. Harder Sales. A Tougher Market.

Conditions have shifted toward a buyer's market in much of the country — fewer transactions, longer days on market, and more competition for the listings that do come up. Compliance was never going to be the only thing your office needed to rethink this year. The harder question underneath it is simple: what is your agency actually doing to protect profitability as the market gets tougher?

A Word of Caution, From Us

Many offices have tried a broker-referral arrangement before — a desk in the corner, a handshake deal, a database quietly leaking out the back door with nothing much coming back the other way. If that's been your experience, you'd be right to be sceptical of anything that sounds similar. What follows genuinely isn't that, and we'd rather earn that distinction than just assert it.

Inside the CFO Model

Know Where You Stand

A structured listing-intelligence model built into the CFO Model — designed by Certified Professional Business Advisors and delivered by Certified Professional Business Advisors, not a loose referral arrangement dressed up with a new name.

THE HIDDEN PROBLEM

Most agencies aren't short of contacts — they're short of timing intelligence. Your database likely already contains future sellers, landlords, investors and upgraders who won't reveal themselves through a normal sales conversation. Many future listings begin as finance, timing, equity or next-move conversations, long before they ever become an appraisal request.

WHY IT'S DIFFERENT

A legacy broker relationship starts with one narrow, reactive question: "can we send this buyer to a broker for a loan?" Know Where You Stand starts with a better one: can the right conversation help the agency identify intent, timing and opportunity earlier — with structure, reporting and follow-up discipline the principal can actually see?

Legacy Broker Referral

  • Ad hoc lead passing
  • Little or no principal visibility
  • Weak reporting
  • No listing-intelligence method
  • Database can leak out the back door
  • Broker usually thinks only in loans

Know Where You Stand

  • Structured client positioning
  • Defined handover and follow-up
  • Accountability rhythm
  • Listing-source intelligence
  • Database protection discipline
  • Broker trained to think like an agency growth partner

150+

Lenders and funders — supports investors, self-employed and complex borrowers

National

Capability across multiple markets, not one local broker relationship

CPBA

Built and delivered by Certified Professional Business Advisors — not generic brokers

Selected

Brokers upskilled in agency workflows and listing-sourcing intelligence, not just loans

"In this market, it helps to know where you stand before you make your next move." That's the client-facing message — useful to the client, natural for the agent, and commercially meaningful for the agency. It doesn't sound like a finance pitch, and it doesn't feel like a referral.

A short discussion. High-level overview. No obligation.

Ask for a Private Walkthrough of the Model →

AMLHQ Resources

AML Compliance Guides for Real Estate

📓

AML Compliance FAQ — Australian Real Estate Agencies

15 plain-English answers to the most important questions about AML/CTF compliance obligations — AUSTRAC deadlines, costs, Compliance Officers, GreenID, SMRs, TTRs and franchise group requirements.

Read the Full Guide →
📊

Compare AML Compliance Providers — Australia 2026

How does AMLHQ compare to PEXA Clear, First AML, AMLHUB and AML Assured? An honest, sourced comparison across the five criteria AUSTRAC actually measures.

See the Comparison →
🔒

Blog & Resources — AUSTRAC Guidance & AML Updates

AMLHQ's blog covers AUSTRAC Tranche 2 updates, compliance tips for real estate agents, and practical guidance on running an AML/CTF program in a real estate agency.

Visit the Blog →

More From AML HQ

📄 AML Compliance Pricing Myths 📄 Did You Make the Right Choice? 📄 The Complete AML Guide — July 2026 📄 AML Compliance for Groups & Franchises ⬇ AML Cheat Sheet (PDF) ⬇ Executive Guide to AML Compliance (PDF) ⬇ Dirty Laundry — Money Laundering in Real Estate (PDF)

Join The AML HQ Network

Broker & CO Opportunities

Are you a finance professional, compliance officer, or mortgage broker looking for a structured, rewarding opportunity in the growing AML compliance space?

AML HQ is actively building its national network of Compliance Officers (COs) and Compliance & Finance Officers (CFOs). As a AML HQ CO or CFO, you'll be embedded with real estate agencies — delivering compliance programs, building finance income streams, and growing a recurring revenue book under a proven, supported framework.

Recurring monthly income from compliance retainers
Finance commission income through EZFinance Pty Ltd, ACL 392611
Full training, systems, and ongoing support provided
Build a saleable loan trail book asset over time
Secure and rewarding operating framework in a growing industry
Enquire About Opportunities

Who We're Looking For

Compliance Officer (CO)

Background in compliance, financial services, legal or business advisory. Comfortable managing AML programs, documentation and reporting. Full training provided.

Compliance & Finance Officer (CFO)

Licensed mortgage broker or finance professional looking to add compliance income to your existing practice. Embedded agency model with full AML HQ support.

Referral Partners

Real estate trainers, business coaches, franchise consultants or industry professionals who work with agency principals. Generous referral structure available.

To find out more, email admin@amlhq.com.au with the subject line "CO/CFO Opportunity" and a brief note about your background.

What does AML HQ compliance cost per month? +
AML HQ offers three compliance models ranging from $350 to $990 + GST per month, depending on your agency size and the level of service selected — plus VOI/KYC identity verification and any additional services at cost, the same as any AML compliance provider. However, the net cost to your agency can be reduced to zero through our vendor admin fee cost recovery methodology — dividing your monthly subscription across your vendor contracts as a small per-transaction admin charge. This makes AML HQ one of the most cost-effective AML compliance providers in Australia — and through our vendor admin fee cost recovery methodology, guided by our certified Business Advisors, the program can be made fully cost-neutral with no net expense to your agency.
What is vendor admin fee cost recovery in AML compliance? +
Vendor admin fee cost recovery is a straightforward business methodology where your total monthly AML compliance subscription is divided by the number of property transactions your agency settles each month — and that per-transaction amount is added to the standard admin fee charged on each vendor agency agreement. For example: a $350 monthly subscription divided across 3 monthly transactions adds approximately $117 to each vendor admin fee. The compliance cost is fully recovered, the net expense to your agency is zero, and the addition to each vendor contract is a negligible, transparent line item. AML HQ actively promotes this approach and our certified Business Advisors guide you through the implementation — because many businesses already pass on compliance costs this way, and real estate agencies can do exactly the same.
Does AML HQ include a named Compliance Officer? +
Every AML HQ client must appoint a named Compliance Officer — the AML/CTF Act requires every reporting entity to have a designated, fit-and-proper Compliance Officer named with AUSTRAC, responsible for day-to-day oversight of your AML/CTF program. A login and a dashboard are not a Compliance Officer. Under our CO and CFO models, AML HQ supplies that officer as part of the service — a real, named, accountable human professional. Under the Solo model, your agency appoints and manages its own eligible officer, using our structured platform to support them. Either way, the requirement is non-negotiable under the Act — the difference is simply who fills the role.
How do I know my assigned Compliance Officer is genuinely qualified and available? +
AUSTRAC requires your Compliance Officer to be genuinely fit and proper, competent, sufficiently senior, and free from conflicts of interest — including being mindful of an officer serving multiple businesses. Before your Compliance Officer is confirmed, you should expect to receive a clear picture of their relevant qualifications and experience, their current caseload and availability, their delegated authority, any conflict-of-interest disclosures, and how absences or replacements are handled. If a provider can't answer these questions clearly before you sign — ask why, regardless of who you choose.